To make information technology the most loved and respected profession in the modern world.
TotalTicketSystem.com is a group of technology gurus who are in the business of making other IT companies hyper successful.
Our products, services, and team members will adhere to our 12 points of culture, and bring forth a standard of excellence others will forever try to emulate.
We will constantly strive to be the best in our community, and we will always help others to succeed. Even when it is evident they will be more successful in an area than we are.
We believe the secret to success is to always ensure and promote the success and prosperity of those around us.
We are humble, yet awe-inspiring.
We are prosperous, yet charitable.
We are the men and women of TotalTicketSystem.com, Inc.
We will be committed to the Vision, Mission, goals, rules, and success of TotalTicketSystem.com, its current and future team, and its clients at all times.
We will always recommend products and services of TotalTicketSystem.com before going outside the company.
Accept that We, as an individual, are truly responsible for our actions, reactions, outcome, and future. Everything that takes place in our life is our responsibility.
Always setup expectations We will be able to leap over. We understand it is better to never make a promise than to break a promise made to another.
We accept that the effectiveness of our communication is the response We get. When We do not receive the response from another that We were hoping for, We will first look inside Ourself to see how We can better improve our communication before looking to others to correct.
We understand that We are not perfect, and sometimes mistakes happen. When this happens, We will own the situation: We will communicate any potential broken promises at the first opportunity. We will make amends and clear up any broken promises immediately.
We will consider each problem and each resolution as if it were our own. We will render solutions to the best of our ability, and then further improve upon them to add more value to the project and the client.
“Kaisen” is the Japanese concept of constant improvement. We will embrace Kaisen. We will constantly look for opportunities to do “more with less” and never be satisfied with “good enough” as a long term solution. We will never stop improving Ourself or our solutions and service.
We seek and desire wisdom. We embrace the diligence, discipline, work required to obtain wisdom. We avoid those who hate wisdom or are too lazy to acquire it.
We will not participate in gossip, profanity, or sarcasm, because We know they are tools by which we destroy relationships.
We will always be the first one to apologize in a quarrel, fight, or disagreement, and be the first to seek a resolution.
We will always be considerate of others when speaking, and empower them with our words.
We will never dwell or allow others to dwell on past mistakes or other issues out of their control.
We will always be forward looking and hopeful with our comments to others.
Whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable—if anything is excellent or praiseworthy, that is what We will always concentrate on.
We will always maintain the belief that whatever We are working on will be successful.
We will always seek a win/win and balance in our affairs both business and personal.
We will always outwardly, yet humbly show our prosperity, competence, and personal confidence.
Education
The number one place We will learn is from Ourself. When We make a mistake, We will note it, analyze it, and learn from it.
We will always keep current on relevant industry standards and practices.
We will always educate our clients, in a supportive and inviting manner, so that they can always make fully informed decisions. Even if We may not agree with them.
We will always do whatever it takes for the team to succeed as a whole.
We will never be afraid to work with outside consultants so long as all the interests of all the parties are protected.
We will always be willing to listen to a suggestion for improvement without pride interfering.
We will never let the situation become more important that the relationships.
We will always lead, even if it means following.
We will maintain a written list of our priorities. When making decisions, We will always reference this list to ensure our priorities are always consistently cared for.
Our priority list shall have no more than 5 items, and no less than 3.
We will always have fun. The work will be an adventure, the relationships with others will be our reward. We will all foster an environment where happiness and energy are ever present.
We will systematize before we personalize. When a problem arises, we will look for a simple, easy, system that can consistently resolve the problem now and in the future. We will personalize only when absolutely necessary.
We follow systems exactly as they are. If a system needs improvement, we suggest the improvement, and continue to follow the system until the improvement has been integrated into the solution. We never deviate from the systems.
We are allowed to make mistakes so long as we learn from them, and only make them once.
We are allowed to speak our mind without fear of retribution. Disagreements are welcome so long as they are constructive.
